The technician responsible for after-sales service makes every effort to obtain the guarantee of your products. The approach with the suppliers to arrive at this result requires time.
That is why we are grateful for the patience you will give us.
Return of defective products
When you encounter a problem with one of our products, the following procedure must be followed:
• Contact our after-sales service by the webiste contact page here
• The email contact is imperative because it is the most convenient way to have a follow-up and a traceability.
For any request Thank you to accompany the message of the following elements
- Last name First Name,
- Order number,
- Description of the problem encountered
- Detailed product photos / videos / editing / cabling
An answer will be sent to you within 2 working days.
Return of defective products
All product returns must first have been validated by our services during the request for support.
To return the product concerned, you must:
- Print and fill out the return service form.
- This form must imperatively be completed and attached with the shipment of the product to the following address:
Drone FPV Racer
Service après vente
Allée des Charmes
Zone d'activité - Velaine en Haye
54840 Bois de haye - FRANCE
Any return without this form can not be processed!
The processing time for a VAS is approximately 3 to 6 weeks.