The technician responsible for after-sales service makes every effort to obtain the guarantee of your products.
The approach with the suppliers to arrive at this result requires time.
That is why we are grateful for the patience you will give us.
REQUEST FOR SUPPORT
When you encounter a problem with one of our products, the following procedure must be followed:
Contact our after-sales service by the webiste contact page here (if no contact has been established beforehand)
The email contact is imperative because it is the most convenient way to have a follow-up and a traceability.
For all support requests, we will ask you for informations to be able to discuss with the manufacturers:
• Order number
• Explanation of your problem
• Detailed photos of the products
• Screenshots of different software (Betaflight, BlHeli, ...)
• Videos in some cases and depending on the product
If components have been soldered, don’t unsolder anything in order to see the implementation ready to flight
Without theses elements it will be impossible to obtain support with the differents manufacturers
An answer will be sent to you within 2 working days.
For requests concerning batteries, here are the necessary photos:
However, some manufacturers prefer direct requests with the customer.
Diatone : Contact by mail here : [email protected]
DJI : Contact with your Dji account here
RushFPV : Fill the form and send by email here
Divimath : Contact par mail ici
Torvol : Contact with the link here
RETURN OF DEFECTIVE PRODUCTS
All product returns must first have been validated by our services during the request for support.
To return the product concerned, you must:
Print and fill out the return service form.
This form must imperatively be completed and attached with the shipment of the product to the following address:
Drone FPV Racer
Service après vente
Allée des Charmes
Zone d'activité - Velaine en Haye
54840 Bois de haye - FRANCE
Initially, return shipping costs are the responsibility of the customer.
If, after inspection, the product is found to have a defect covered by the legal warranty of conformity, the return shipping costs will be reimbursed to the customer, based on the rate for standard shipping (e.g., Colissimo home delivery).
However, if the malfunction results from misuse, intentional damage, or normal wear and tear, return costs will remain the responsibility of the customer and no reimbursement will be issued. In this case, the product may be returned to the customer at their own expense or held at their disposal for a period of 30 days.
Any return without this form can not be processed!
The processing time for a VAS is approximately 3 to 6 weeks.