Return After Sales
The technician in charge of after-sales service makes every effort to obtain the guarantee of your products.
The approach with the suppliers to arrive at this result requires time.
That is why we are grateful for the patience you will give us.
Return of defective products
When you encounter a problem with one of our products, the following procedure must be followed :
- Contact our after sales service by phone, email or chat. The telephone contact is preferred because it is the most convenient way to make a first inventory of the problem encountered.
- Once the product return request has been validated by our services, print and fill out the return service form.
- This form must imperatively be completed and attached with the shipment of the product (any return without this form can not be processed!)
- In order to complete your file, please send by email the pictures of the product still welded and assembled by mentioning the associated order number.
- all incomplete claim will not be treated.
- Once the product has been received and tested by our technical department, we will keep you updated.
The processing time of a ASS is estimated at 3 weeks.