FAQ

Most frequently asked questions
 

 

  • Do you have a point of sale?

You can withdraw your order placed on the website in our premises. Unfortunately, you will not be able to place an order or pay your order on site. The order must be validated, paid on the website with, as a delivery method, the option "Pick up in-store". You must first contact us so we can unlock this delivery method for your account ("Other requests" option on our phone menu).


Here is our address and opening hours: 21 route de Bosserville, 54420 Saulxures les Nancy - France
Opening hours: From Monday to Friday from 9:30AM to 12AM / 1:30PM to 5:30PM

 

 

  • Can I delete my account on the website?

Just send us an email on our website with the following information: last Name, first name & email address. Then, we will delete your account from our website and our customer base.

 

  • Can I pay with Paypal?

Yes, you can pay your order with Paypal. You can find all our payment methods here: https://www.drone-fpv-racer.com/en/content/5-secure-payment

 

  • Can I pay by check?

Payment by check is not accepted. You can nevertheless pay by bank transfer, via a credit card or by Paypal.
You can find all of our payment methods here: https://www.drone-fpv-racer.com/en/content/5-secure-payment

 

  • How much will I pay for shipping?

Shipping costs can be offered depending on the chosen delivery method and the country of delivery. 
Learn more about delivery terms, and specific cases. You can go to our page presenting our delivery policy: https://www.drone-fpv-racer.com/en/content/9-Shipping-cost

 

  • How to use my loyalty points?

 Find all the informations concerning the loyalty points on: https://www.drone-fpv-racer.com/en/content/14-loyalty-point

  • Where can I get my order?

Our transport providers can deliver to your home, pick-up point or your usual post office. You can also pick up your package directly from our agency located in the outskirts of Nancy.

 

 

  • Do you ship abroad?

We offer delivery in metropolitan France, Dom-Tom and worldwide. To find out more about the delivery methods, visit our page dedicated to shipping and delivery times:

https://www.drone-fpv-racer.com/en/content/10-shipping-time

 

 

  • How long will I receive my order?

All orders placed before 3:30PM, from Monday to Friday and excluding public holidays, are dispatched the same day! The delivery time will depend on the delivery method chosen (for orders delivered in France)
If you have any further questions about delivery terms, you can access our dedicated page here: https://www.drone-fpv-racer.com/en/content/10-shipping-time

 

 

  • When will my order be shipped?

All orders placed before 15:30, from Monday to Friday and excluding public holidays, are dispatched the same day! The delivery time will depend on the delivery method chosen.
If you have any further questions about delivery terms, you can access our dedicated page here: https://www.drone-fpv-racer.com/en/content/10-shipping-time

 

 

  • Where is my order ?

You can find the tracking of your order on your personal account.
In general, any order placed before 15:30 is shipped the same day and will be delivered within 1 to 3 business days depending on the chosen delivery method.

 

 

  • Can I change my order?

We invite you to bring your order number and contact the customer service by phone at: 09-72-61-23-57 (type 4) (not surcharged call) or via our mail https://www.drone-fpv-racer.com/en/contactez-nous

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Our team will accompany you to modify the order if it is not yet prepared.

 

 

  • Do you have this item in stock?

At Drone FPV Racer, if you can put the item in your cart is that we have it in stock (except article reported) and that it is available the same day if you make your order before 3:30PM, from Monday to Friday excluding public holidays.

  • This product is out of stock, when will you receive it?

You can click on the message "Click here to receive an email when we have stock" or "You can not find your * declination *, ask for it" to be immediately informed by email when there will be new quantity on the Article.

 

 

  • I did not buy the right product, how can I do?

If once received, the product did not meet your expectations, you have 14 days, from receipt, to return your product and make you refund or ask for credit-note if the product is still in its original packaging and was not used.

We invite you to follow the procedure that will be found on: https://www.drone-fpv-racer.com/en/content/13-retour-de-produit

We do not do standard exchange. For another product or another color, simply reorder on the shop.

 

 

  • I have a problem with my order, what can I do?

We invite you to bring your order number and contact the customer service by phone at: 09-72-61-23-57 (type 4) (not surcharged call) or via our mail https://www.drone-fpv-racer.com/en/contactez-nous.

Our team will accompany you to solve your problem very quickly.

 

 

  • I did not receive the product I ordered, what can I do?

We invite you to bring your order number and contact the customer service by phone at: 09-72-61-23-57 (type 4) (call not surcharged) or via our mail https://www.drone-fpv-racer.com/en/contactez-nous.

Our team will solve the problem as quickly as possible.

 

 

  • I received a product in bad condition, what can I do?

Beforhand, we invite you to take pictures of the product, to have the reference of your order and to contact the customer service by phone at: 09-72-61-23-57 (type 4) (not surcharged call) or via our email https://www.drone-fpv-racer.com/en/contactez-nous.

Our team will solve the problem as soon as possible.

 

 

  • I received a defective product, what can I do?

We invite you to follow the whole procedure you will find on: https://www.drone-fpv-racer.com/en/content/7-return-ater-sales

Our technician will solve the problem as soon as possible.

 

 

  • I made an order, I have been debited but I did not have the confirmation email, what can I do?

We invite you to contact us by phone at: 09-72-61-23-57 (type 4) (call not surcharged) or via our mail https://www.drone-fpv-racer.com/en/contactez-nous.

The problem will be settled as soon as possible.

 

 

  • Do you have gift cards?

You can find all our gift cards at: https://www.drone-fpv-racer.com/en/235-gift-card 

 

You have not found your answer here, you can also contact us via the contact form or call us at 09-72-61-23-57 from Monday to Friday from 9:30AM to 12AM / 1:30PM to 5:30PM.

Shipping Cost

Degressive shipping cost

Express delivery with DHL

For order placed before 3:30PM

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Customer Service

An advice ? A question ?
call us at +339-72-61-23-57
Monday to Friday from 09h30 to 12h00 and from 13h30 to 17h30

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