Your personnal informations

Data Protection Principles of Drone FPV Racer

Change requests of personnal data

  • As a user of Drone FPV Racer services, you can modify your personnal data from your customer account.
  • If you want to delete your customer account, you can also do it (be careful, this action is irreversible, you will lose access to the history of your orders, your loyalty points, your coupon codes...but it will be possible to create a new customer account) from your customer account.
  • It is possible to export your personnal data from your customer account.

For any other request of access, obtaining, rectification or data deletion, please contact our data protection services

Introduction

This page describes the principles with which Drone FPV Racer collects different types of data about its customers. The elements described on this page are explained in detail in the data protection principles of Drone FPV Racer.

This page also details the commitments regarding Drone FPV Racer's data security and data protection policy in order to respect your privacy as much as possible.

Definitions

In order to avoid an imprecise interpretation here are some elements of comprehension of terms used:

  • Personal data: any information relating to an identified or identifiable natural person is deemed to be "an identifiable natural person" a natural person who can be identified, directly or indirectly.
  • Processing: any operation or set of operations carried out or not by automated processes and applied to data or sets of personal data (collection, recording, transmission, storage, preservation, retrieval, consultation, use, interconnection, segmentation, etc.).

Data Controller

Any treatment of the personal data communicated to Drone FPV Racer, is carried out under the responsibility of the company FACIL ECIG, 401 chemin des montant EULMONT 54690, Siret number : 80382925800018.

How do we collect your personnal data?

The collection of your personal data (such as name and contact details) is most often based on your customer relationship or other relevant relationship with us. For example, we collect data when you make actions on our services, by registering as a user of our site, using the Drone FPV Racer services or providing other informations.

When you use Drone FPV Racer's network and communication services, for example by making a call or creating your customer account or sending an e-mail,identification data are stored in our systems for the use of services.

When you visit Drone FPV Racer websites or load pages, you leave us various types of anonymous navigation data, such as your IP address and browsing history. Functioning services are based on the use of cookies.

We can collect data depending on your agreement.

We also collect potential customer's data when they enter contests, random draws or customer events.

What kind of data do we collect ?

Those data include your last and first name, address, phone number, email address, birth date, direct marketing information and consent, information about the company contact person, company name, information provided by you, customer classification information, order, delivery, agreement and billing. We store what can be connected to you .

Data created and collected during the communication includes information about communicating parts, time of the connection, routing information, data transfer protocol, format of the connection and location information.

During web browsing, "measurement data" is collected using cookies. These data can not be associated with a person.

Customer informations we collect, help us to continually customize and improve your purchase experience with Drone FPV Racer services. We use those informations to process orders, deliver products and services, process payments and communicate with you regarding your orders, products, services and promotional offers, keep and update our files as well as your accounts with us, put at your disposal content such as wish lists and customer reviews and recommend products and services that may interest you. We also use those informations to improve our stores and websites, prevent or detect fraud or abuse on our website and allow third parties to provide technical, logistical or other functions on our behalf.

List of types of information we collect :

 

Informations you give us

We collect and store any information you provide us through our website or other means. You may choose not to provide us some informations, but this decision may limit the use of our services. We use informations you provide us, in particular to respond to your requests, personalize your future purchases, improve our services and communicate with you.

 

Informations automatically collected

Each time you get in contact with us, we receive and save certain types of informations. As many other websites, we use "cookies" and obtain certain types of informations when your browser accesses to Drone FPV Racer website or advertisements and other content available on other websites by Drone FPV Racer or on its behalf.

 

E-mail informations

To maximize the usefulness and value of our emails, if your computer allows it, we frequently receive confirmation of the e-mails sent by Drone FPV Racer that you have opened. If you do not wish to receive an e-mail from us, simply notify us in your account.

 

How do we process your personal data?


Please note that the staff of Drone FPV Racer and its affiliates and their subcontractors act under the obligation of secrecy when processing data concerning you.

We maintain the confidentiality of your data and ensure that it is only used for predefined purposes.

Your data is processed for the purpose of producing and delivering agreed communication and other services, developing services, billing, providing you with the best and most comprehensive services possible, and informing you of our services.

We also use your data to communicate with customers, such as sending informations about our services and for direct marketing purposes.

We also use customer data for profiling using billing, usage amounts, customer relationship time, and external classifications. We use both summary usage data and person-specific data to create target groups for marketing.

We process the data of our potential customers for direct marketing purposes.

We strive to ensure that customer data is current and correct.

We remove obsolete and unnecessary data where possible.

We protect all data about you through personal access rights based on tasks and prevent third party access to data.

Where do we send your data?


We only submit your data to the extent permitted by applicable law and as stated in the file description to authorities and other telecommunications companies.

When we use subcontractors, we will sign a security agreement with them that also covers date use. We are also responsible for this kind of manipulation for you.

Drone FPV Racer data protection principles

The purpose of this data protection policy is to describe the principles and practices we observe at Drone FPV Racer to ensure privacy protection, communication confidentiality and the legal protection of our customers.

Drone FPV Racer regularly updates this policy as operations or services change or grow. For this reason, we encourage you to check the latest statement regularly.

Drone FPV Racer important basic values ​​include customer data privacy and communication, as well as the protection of customer privacy in all operations of the company. When handling customers personal data, we follow the French legislation, the orders and authorities instructions and the good practices of data processing.

Drone FPV Racer implements a high level of data protection. Personal and identification data as well as data related to the location are collected only for specific predefined and legal purposes and are not treated in a incompatible way with these aims.

We protect the security of your personal data when it is transmitted using Secure Sockets Layer Software (SSL), which encrypts the information you enter before it is sent to us.

We maintain physical, electronic and security safeguards in connection with the collection, retention and disclosure of customers personal data. Our security procedures may require you to ask for proof of your identity before you can share your personal information.

We constantly train our staff on the principles of data processing and monitor the use of data by appropriate means.

The general principles of customer data management

The processing of personal data must always be justified for FPV Racer Drone operations. Drone FPV Racer has defined the purpose of the collection, handling and submission of personal data in the following section.

Drone FPV Racer processes only the customer data needed for its operations, as defined for the purpose of use indicated in the file description for the client registry. We strive not to handle incorrect, incomplete or outdated data.

The processing of customer data is usually based on a relevant relationship, information received when using or registering a service or your consent. We may also process your data for other reasons, for example at your request or when required by law. Your information can be processed within Drone FPV Racer. We encourage our customers to update their contact information regularly.

We record your conversations with our customer service to verify a commercial transaction, to answer your requests and to monitor and develop the quality of the service.

Please note that as a Drone FPV Racer customer, you have the right to verify which of your data have been stored in our information systems, or that there is none of your data in our file. You may also refuse the use of your data in accordance with the relevant legislation. The inspection can be done once a year without charge. The request for inspection of the data must be made with a document signed between Drone FPV Racer and you.

Collection, retention, extraction and processing of personal data

 

Register of collected data directly via Drone FPV Racer services:

Contact form

  • Data collected : email and message
  • Aim pursued : Customer relationship management
  • Data Retention : Database Registration
  • Retention period : 1 year
  • Data Access : Drone FPV Racer customer service
  • Is the data stored or processed outside the EU : No

Customer account creation

  • Collected Data : last name, first name, address, phone number, email address, birth date, direct marketing information and consent, contact information of the company, company name, information provided by yourself , customer classification information, order, delivery, agreement and billing. We store what can be connected to you.
  • Aim pursued : Order / Order Tracking / Address / Returns / Credit / Fidelity Management
  • Data Retention : Database Registration
  • Retention period : Customer lifetime / Inactive customers for 2 years are deleted
  • Data Access : Logistics (partially, only data related to the processing and shipping of your order) / The marketing department / Customer service
  • Are data  stored or processed outside EU : No

Newsletter option Form

  • Collectd data : email
  • Aim pursued : marketing Email
  • Data retention : Option in database
  • Retention period : Customer's option period, excluding refusal by the customer
  • Data access : Le service marketing
  • Are data  stored or processed outside EU : No

In accordance with the law "IT and freedoms", you can exercise your right of access to your data and have it rectified via the contact button available on the top of this page.

 

Data Log transmitted to subcontractors via Drone FPV Racer services :

Those informations have to be completed based on tools used. Only tools which collect and use personal data have to be documented .

Nosto

 

Facebook

  • Provider Informations : https://www.facebook.com/
  • Provider Location : United States
  • Aim Pursued : Login to your customer account on the website via your Facebook account
  • Are data stored or processed outside EU : Yes
  • Provider RGPD charter : https://www.facebook.com/

 

Google Analytics

 

Google Adwords

 

Mailchimp

 

Sending and sharing data

Drone FPV Racer can only submit your data to third parties in accordance with the current legislation. We submit informations on request to the authorities, for example police and security authorities, as well as other authorities for the reasons specified by law.

Customers data is an important part of our business and our job is not to trade it. We share those datas only in the cases previously expressed and for purposes described in this Privacy Policy with Drone FPV Racer Control and which are either subject to this Privacy Policy or apply rules at least as protective as those described in this Privacy Policy.

In addition, we may submit your data to subcontractors, in which case we will ensure that the confidentiality of the data is maintained, and we will also be responsible for data management in this case. If we process your data outside the EU region, we will protect your data by ensuring that the subcontractor guarantees the proper processing of the data.

Processing of identification and location data related to electronic communication

Drone FPV Racer treats all data and messages created during the communication as confidential. Our staff is bound by an obligation of secrecy and a prohibition to use messages or other confidential informations. When communication is via a network, it always produces a written record. These network records are called identification data if they can be connected to a person. Network records are created, for example, during phone calls, e-mail and SMS messages and browsing the Internet, and may contain information about the parties, the connection route or the routing, the protocol of used data transfer, the event and the terminals used or their location.

Drone FPV Racer manages identification and location informations of the communication in accordance with the law in force for, for example, the implementation and use of services, billing and technical development, consent, marketing. The data may also be used for billing other service providers to the extent necessary.

Drone FPV Racer can also handle credentials in the event of misuse, data breach and failure repair.

In all these situations, we only process identification and location data to the extent necessary to perform a specific task.

Using location data

An actual locating method where someone can track where someone else is, requires the consent of the person to be located. The client may not be located at all if he refuses geolocation services.

If we submit location information to location service providers, we will ensure by appropriate means that there is consent from the person to be located.

Authorized persons to manage identification and location data

Only specific people at Drone FPV Racer whose work requires access to identification and location data, can process this data.

In practice, authorization is only granted to persons performing tasks related to billing, maintenance or development of communication networks or services, prevention and investigation of abuse, customer service and marketing. . People with the right to manipulate the data can only manage them to the extent required to perform individual tasks.

Duration of identification and location processing data and data storage

We process identification and localization data for as long as required for billing, technical development, troubleshooting, marketing, misuse, or data security. However, the manipulation takes place only to the extent required by the actions and without unduly compromising the confidentiality of a message and the protection of privacy.

We store the required billing data for at least one year from the due date of the invoice and for a period that not exceeding three years from the due date of the invoice, unless otherwise required the data for a longer period, linked to the collection of the invoice. Otherwise, datas are stored to the extent permitted and required by the relevant legislation.

Websites, monitoring visits

We also collect data about website visits. This data includes the IP address and the corresponding DNS name, the organization that registered the IP address, name and address of the visited page, the loading time of the page and the type of browser.

Please note that the IP address is an identification required for the operation of the Internet, used to direct messages transmitted over the Internet to the appropriate places. Typically, the IP address is not connected to the person using the computer, but it can be connected to the organization that registered the IP address. The IP address connection can be established at the request of the authorities.

Cookies

As a customer of Drone FPV Racer, you can display our websites anonymously. However, like most websites, we use cookie technology. When you display our website, the cookie sets a random number for the browser that does not indicate your identity. Cookies help Drone FPV Racer determine which are the most popular sections of their websites, where do visitors go and how long do they stay. Data is used to implement and develop services and target advertisements on websites.

You can prevent cookie storage by modifying your browser settings. In some cases, prevention can slow down or make it impossible to navigate pages or the website.

Data security

We provide data security for our services using methods that are commensurate with the severity and sophistication of the threats as well as the cost.

Drone FPV Racer takes care to take action to prevent data security breaches or eliminate disruptions to data security. In addition, we use all means to ensure that the privacy of messages or the protection of privacy is not unduly compromised in the performance of the above actions.

We provide information about actions related to the data security of our services and other data security issues through appropriate channels, such as our website or customer newsletters.

To prevent data breaches and eliminate data security disruptions, we can, among other things, prevent the receipt of email messages, remove viruses and other malware from messages, and take other measures, comparable techniques necessary measures within the authorized and required limits specified in the relevant legislation. We use physical, administrative and technical safeguards to keep messages and identification data transmitted over the communication network secret. These actions reduce the risk of your data being disclosed to third parties and preventing misuse or other unauthorized access. Some of our services also use standard encryption methods.

Please note that, as a user of the Drone FPV Racer services, you must also use the most appropriate methods to ensure your own data security. We encourage you to store and use our services and devices with care and control over their use, for example by using secure codes and unique passwords, and to use sufficient antivirus and firewall services to keep them safe and secure, as the operating system updated.

Customer Communication and Direct Marketing

Drone FPV Racer sends customer messages about its products and services to its customers via the consent, available in the customer account.

Drone FPV Racer also sends direct marketing messages in electronic format. You have the right to forbid Drone FPV Racer to send direct marketing messages. You may prohibit marketing by following the instructions included in the direct marketing message or through your customer account available on our website.